TOPIC:

Hello there.

I have the same issue as this "solved" topic:
open-tools.net/forum/ordernumber-plugin/...er-numbers.html#7441

The issue is that when someone cancel a order, the next order and invoice does not have the same number. What can I do the number of order and invoice was always the same?

If someone have a suggestion, i would really appreciate it :)
Thanks in advance, M

Dear M,
Unfortunately, I don't have any idea. VirtueMart handles order and invoice numbers completely separate. Also, an order number is generated as soon as the order is submitted and the user is redirected e.g. to PayPal. If the user cancels PayPal, the order will be marked cancelled and the customer is returned to the checkout page. If he confirms again, a new order and a new order number is generated and the user is redirected to PayPal again. This means that potentially multiple orders are generated each time a user cancels the PayPal payment process. For this reason, order numbers are not really consecutive numbers for real orders, because lots of unfinished orders will be included. The invoice number, on the other hand is really only generated when an invoice is created, so many orders will not get an invoice number.

The only way I know is to set the invoice number to the order number, i.e. to set the invoice number format tobut that potentially leaves gaps in the invoice numbers, which at least in the EU is not allowed by the corresponding tax laws.

Best regards,
Reinhold

Dear Reinhold,

Thank you for your clear explanation. We keep it like this because your right, we can not allow the invoicenumbers to have gaps.

Thanks again for your good response! M

Problem solved.