TOPIC:

Hi,

I bought the advanced order number plugin and I found the custom variables section is not working properly.

I've tried to add a new definition, but every time i saved, it will not save and say "No custom variables have been defined."
I used basic ordernumber plugin before the advanced one, will that be a problem?

Could you help to fix this?

Thanks.

Dear Jawwang,
Sorry to hear you are running into this issue.
I have tried to reproduce it in the way you describe (set up a new shop with the basic plugin, made a test order and then installed the advanced version). However, here I do not have any issue with the custom variable definitions. If I add a new definition and save the plugin configuration, then the custom variable definition is properly saved and displayed in the custom variables section...

- Could you please tell us the versions of (1) WordPress, (2) WooCommerce, (3) the Ordernumber plugins and (4) PHP that you have installed?

- What is the exact custom variable definition that you try to add? (i.e. I want to exclude the possibility that some of the values that you enter causes problems).

- How exactly are you adding the new definition? Do you have any caching plugins installed, or other plugins that might interfere with a plugin storing/reading an option from the databse?

- Do you see any PHP warnings or error messages in the web server's log files?

- If you have direct access to the database, could you check whether the ordernumber_variables option is properly stored in the database or not? If the option is properly stored in the database, it's a matter of retrieving and displaying the option from the database, otherwise it's an issue with saving/storing the custom variables to the database.
To check for the ordernumber_variables option in the database, either execute the following SQL statement on your database:or go to the wp_options table in your database web frontend (like phpmyadmin) and search for the row with 'ordernumber_variables' in the option_name column.
The value of the option_name column is the relevant part (it's an array serialized by PHP, so not really human-readable, but easily convertible to something human-readable).

Best regards,
Reinhold